Guarantee Returns

Any garments returned to us under our guarantee will be repaired or replaced, at our discretion, Free of Charge – please refer to our ‘Lifetime Guarantee’ for further details.

Please note that any damage to a Páramo garment through normal “wear and tear” or accidental damage can be repaired for a reasonable cost, see below.

Customer repairs and alterations

Should a garment become damaged or a modification required, our Customer Service Team provide a full complement of repairs and alterations, from patching to a complete sleeve replacement. Repairs and Alteration Charges per garment (inc. VAT and carriage) Patching   From £30.00 Zip replacements   From £41.00 Shortening or lengthening   From £45.00 Clean and reproof   From £30.00

The above are examples of work we can undertake. Should you have any other requests, not on the above list, please call us on 01892 786444 and we will do our best to provide a solution.

Returned Garments

After the repair/alteration of a Páramo Directional Waterproof garment, it will be dry cleaned and re-proofed as part of our service. Our Health and Safety policy requires that all returned garments are in a clean and dry condition before work can commence so please ensure that all garments are laundered with an appropriate product prior to returning.

Any garments which require cleaning prior to repair will be subject to a minimum £10.00 charge.

Garment Turnaround

We endeavour to return all warranty repairs within 3-4 weeks and 6 weeks for an alteration, modification or repair. This may change due to seasonal variations. For an estimated turnaround time call 01892 786444.

Customer Feedback

At Páramo we positively encourage feedback on our Customer Service.  Please contact us on the number above or click here to send us your request.

In the unlikely event that you need to return a Páramo garment please launder it and send it to:
Páramo Customer Services
Unit L
Durgates Industrial Estate
Wadhurst
East Sussex
TN5 6DF

  Click here to download our customer returns form.

Lifetime Guarantee

• Any manufacturing defect will be rectified free of charge indefinitely.
• Damage to the garment by accident or normal ‘wear and tear’ can be repaired by Páramo at a reasonable cost.
• Páramo Directional Waterproof garments, maintained correctly, will outperform membrane and coating based waterproof systems.
  The performance of garments using Nikwax Fabrics and Fabric Combinations can be maintained indefinitely by applying Nikwax Garment Aftercare products according to the manufacturer’s instructions. (See Aftercare and Maintenance information)
• Any modifications made to the garment by anyone other than Páramo Customer Services will invalidate this guarantee. This guarantee is limited to the repair of the garment and excludes consequential loss or damages.
• Páramo Cambia products are guaranteed for defects in manufacturing. However, as with all base layers, the high performance, stretch and soft handle of these garments makes them vulnerable to damage from abrasive surfaces. Although such damage is unlikely to compromise Cambia’s unique performance, please remember that in harsh conditions these garments are ideally worn under windproofs, waterproofs or other outer layers to protect their appearance.

Nikwax Aftercare Queries

Please refer to our FAQ's, alternatively contact Nikwax Customer Services on 01892 786400 or click here to send a request to Nikwax.

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